General Product Information
A: Yes, our toys are designed with safety in mind and are tested to meet safety standards. We provide age recommendations for each toy to ensure they are suitable for your child.
A: Our toys are made from high-quality, non-toxic materials, ensuring they are safe and durable for children.
Ordering and Payment
A: We accept major credit cards, debit cards, and various digital payment methods such as PayPal and UPI.
A: You can place an order through our website by selecting the desired products, adding them to your cart, and following the checkout process.
A: Yes, you can modify or cancel your order within a certain time frame. Please contact our customer support as soon as possible to make any changes.
Shipping and Delivery
A: We offer standard and expedited shipping options. The cost and delivery time depend on your location and the shipping method chosen.
A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited shipping can take 1-3 business days.
A: No, we currently do not offer international shipping. We only provide shipping services within the country.
Returns and Exchanges
A: We accept returns within 7 days of purchase. Items must be in their original condition and packaging. Please contact customer support for return instructions.
A: To return or exchange a product, please contact our customer support team. They will provide you with the necessary instructions and a return authorization if applicable.
A: If you receive a damaged or defective product, please contact customer support immediately. We will arrange for a replacement or refund as needed.
Account and Contact Information
A: You can create an account by clicking on the “Sign Up” or “Register” button on our website and filling out the required information.
A: If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.
A: You can contact our customer support team via email at info@popotoys.in or by phone at +91 70627 09890. Our team is available to assist you with any questions or concerns.